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Frequently Asked Questions

Who are Marshall Leasing? Who are Marshall Leasing?  

Marshall: A private history, now a public business

At the turn of the 20th century David Marshall leased a small workshop from Cambridge University and started hiring out and maintaining cars. Marshall Leasing continues this simple proposition to this day. Today Marshall Motor Holdings PLC is a top 10 UK motor dealer group. Since 2008 the Group has restructured its dealership portfolio, operating 71 franchise dealerships and representing 24 manufacturing brands. Turnover is in excess of £1bn per annum, and Marshall is the only motor retailer in the UK with top 5 prestige and top 10 volume brands, accounting for over 88% of the brands sold in the UK.

Heritage and expertise in fleet management and transportation lie at the heart of our customer-focused operation. Marshall Leasing is an integrated vehicle leasing business. The leasing business was the 25th largest leasing company in the UK in 2014 (FN50). The business is led by service, rather than price and has been rated in the top three in an independent Customer Survey. Marshall Leasing was also voted Association of Car and Fleet Operator Lease Supplier of the Year in 2010 and 2013.

Marshall Leasing operates a fleet of over 6,000 vehicles with a net book value of £58.3m and provides a range of services including contract hire, contract purchase, fleet management, daily rental and risk management with associated services. The close relationship between Marshall Leasing and Marshall Motor Group generates significant leasing and retailing synergies. In particular, Marshall Motor Group provides new vehicles to Marshall Leasing and the leasing business provides a pipeline of retail vehicles to Marshall Motor Group’s used car operation.

The world of fleet management and funding is, by its very nature, bank and manufacturer dominated. Far too often the customer relationship is seen only in terms of contracts and profit. We believe that customer loyalty should be our prime objective. Our outstanding customer retention can be directly correlated to trust. We focus on building an open, supportive and honest working partnership where the objectives are always to deliver on your expectations and retain your valued custom. We believe that if we look after our clients they will stay with us. We provide bespoke vehicle management and finance solutions to a host of blue-chip clients. The business benefits highly from exceptional staff retention levels and a long-established management team.

Find out more about the Marshall Group History

What are the funding options for my vehicle? What are the funding options for my vehicle?  

We offer Contract Hire and Contract Purchase funding options. For more information please visit our ‘Products’ page or, alternatively, please call us on 01480 220444.

What's included in our standard contract? What's included in our standard contract?  

Our standard contract includes School branding & livery, 24/7 helpline, All routine service, maintenance, MOTs and inspections plus many other valuable additions. Please see our Products page for more information or call us on 01480 220444.

What vehicles are available? What vehicles are available?  

There are plenty of vehicles available to satisfy your specific requirements, including factory built minibuses from various trusted manufacturers. Depending on the number of passengers, minibuses are available in anywhere between 8 to 17 seat configurations. We can provide advice on which vehicles match your specific requirements.

If your requirements go beyond those provided by the mainstream manufacturers, there are also a number of coach-built conversions based on different platforms which can also be discussed. These can include lightweight vehicles, accessible vehicles and other specialist requirements.

For more information please visit our ‘Your Minibus’ page or, alternatively, please call us on 01480 220444.

Can vehicles be adapted for accessibility? Can vehicles be adapted for accessibility?  

Yes a number of the vehicles can be adapted to suit specific requirements for accessibility and layout. There are a large number of variations on seating layout, space for wheelchairs and equipment.

For more information please visit our ‘Your Minibus’ page or, alternatively, please call us on 01480 220444.

What happens at the end of the contract? What happens at the end of the contract?  

With contract hire, it’s possible to extend the contract or simply send it back when your replacement vehicle is delivered. The options will be discussed with you well in advance. We take a very flexible approach to end of contract damage recharges, and work closely with our industry association, the British Vehicle Rental and Leasing Association (BVRLA), fully utilising their guidelines and code of conduct for dealing fairly with damage recharges. 

For more information please visit ‘Fair Wear & Tear’ or, alternatively, please call us on 01480 220444.

If I want to send the vehicle back early? If I want to send the vehicle back early?  

Marshall Minibus takes a very open approach to early settlements, because we are self-funding and understand that early terminations are often a contentious issue. We try as hard as we can to make sure you have no nasty surprises.

At Marshall Minibus we don’t charge a set fee based on number of outstanding rentals. Instead we work out what the vehicle owes us against what the vehicle is worth in the trade market, the early settlement is calculated on a transparent basis and is one of the big advantages we have over our broker rivals. 

For more information please call us on 01480 220444.

What additional services can we offer? What additional services can we offer?  

As a long established contract hire and leasing company, with a history of providing operational solutions to all shapes and sizes of fleet operators, we have a number of additional services that can be arranged and managed on your behalf.

These include vehicle movements, Daily Rental facilities and Sale and Leaseback of existing vehicles. Please see our 'Products' for more information or, alternatively, please call us on 01480 220444.

Our Green Policy Our Green Policy  

There are 200 million cars in the Euro car park alone. Throughout the 20th century man has built his world around the mobility that vehicle transportation allows. In the UK we have delighted in the pleasures and freedoms afforded us as a result of the internal combustion engine. For most of us our first vehicle journey was from the maternity department, and our last will be a dignified crawl to the cemetery.

The emergency services depend on vehicles and passing our driving test is a significant milestone in our lives, signalling greater independence these days than turning twenty one. Vehicles enable us to function as a society. They open up our horizons and yet our personal relationship with the car is costly.

“Recent events have shown just how complex and emotive vehicle pollution is and the impact that political intervention has is both positive and negative. The UK government encouraged a diesel revolution which, in the process, obliged vehicle manufacturers to drastically lower emissions. The resulting manipulation of results has been seriously damaging to the motor industry.  So it is absolutely essential that a company that derives its revenue from the fleet sector must take its own steps to contribute to the sustainability programme. At Marshall Minibus we start by managing our internal energy expenditure in the office and we recycle and adhere to strict behaviours.  Our fleet advice, policies and client offerings are specifically designed to help our end user clients reduce emissions and run their fleets economically”. Jonathan Ross - Sales & Marketing Director

In reality there is no doubting the fact that from vehicle manufacturer to vehicle user we all must take action to reduce our Co2 emissions. We recognise that, as suppliers of many thousands of vehicles, we have an important role to play in helping you reduce your emission legacy. We work in partnership with the UK Government in our efforts to help educate and support clients.

Energy Savings Trust

  • Set up by UK Government after the 1992 Earth Summit in Rio de Janeiro
  • Non-profit organisation funded by Government and private sector
  • Aims to cut CO2 emissions by promoting the sustainable and efficient use of energy
  • Free consultancy for fleets over a minimum of 50 vehicles, funded by DFT
  • Covers all vehicles, up to 3.5 tonnes
  • Measures carbon footprint with clear and auditable metrics
  • Aims to identify ways to reduce costs and environmental impact

Carbon Assessment

Marshall Minibus does not see itself as a 'green consultancy'. We believe that clients who want to become carbon neutral will need to consider carefully the options that are available to them whilst ensuring that any scheme they adopt for offsetting is properly audited. There are specialist for-profit companies in this field; we do not claim to be one of those.

We have instead opted to work closely with the Government's Energy Savings Trust which provides comprehensive support and advice. Building green into your vehicle policy will have some very positive effects.

  • Sends out a positive environmental message about your organisation
  • Reduces fuel costs
  • Reduces accidents
  • Improves driver safety
  • Reduces overall fleet expenditure
  • Makes a difference

Marshall Minibus can assist you with all the above as well as vehicle choice, route planning and CO2 advice.